Privacy Policy

Techno Security Solutions & Services Company (“Techno Security”, “we”, “us”, or “our”) respects the privacy of customers and visitors using our website.

This Privacy Policy explains how personal information may be collected and processed when you browse our website, create an account, place an order, submit an inquiry, request information, communicate with us, or otherwise interact with our online services.

We aim to process personal data responsibly and in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including applicable requirements of the Saudi Personal Data Protection Law (PDPL).

By using the website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights and applicable law.

This Privacy Policy should be read together with our Terms & Conditions.

The website and online store are operated by:

Techno Security Solutions & Services Company
Prince Sattam Bin Abdulaziz Road, Al-Kharj, Saudi Arabia
+966 59 717 8100 · info@technosecurity.com

Depending on how a customer uses the website, we may collect information such as:

Identity & Contact Information — Full name, email address, phone/mobile number, and account information.

Order & Delivery Information — Where required for an applicable order: customer name, contact information, delivery address, city/region, order information, and delivery instructions provided by the customer.

Account Information — Where account functionality is used: account/profile information, login-related information, saved preferences, and order history.

Transaction Information — Information relating to products ordered, order value, payment status, refund status, and transaction reference information. We do not store complete card numbers, CVV codes, or banking credentials. Where payments are handled by third-party payment gateways, sensitive payment credentials may be processed directly by those providers.

Communication Information — Information voluntarily provided when customers contact us, submit website forms, send an inquiry, request a quotation, communicate regarding an order, request technical assistance, or contact us regarding a return or warranty matter.

Technical & Usage Information — Depending on the website configuration, technical information may include IP address, browser type, device type, operating system, pages visited, referring pages, session information, cookie identifiers, and website interaction information. We do not currently operate third-party analytics or marketing trackers on this website.

Personal information may be collected:

Directly From You — For example when you create an account, place an order, complete a website form, request a quotation, contact our team, subscribe to communications where available, or request assistance.

Automatically Through the Website — Certain technical information may be collected through cookies and similar website technologies where applicable.

Through Service Providers — Information necessary for transactions or service delivery may also be received from authorized service providers such as payment or delivery providers where applicable.

Personal information may be processed for legitimate and lawful purposes including:

• Processing and managing orders
• Providing requested products and services
• Arranging delivery
• Processing applicable payments
• Managing customer accounts
• Responding to inquiries and preparing requested quotations
• Providing customer assistance
• Handling returns or warranty-related requests
• Communicating important order/service information
• Maintaining website security and preventing fraud and abuse
• Troubleshooting technical issues
• Improving website functionality and customer experience
• Maintaining records where required
• Complying with applicable legal or regulatory obligations

Personal information should not be collected merely because it might become useful later. Only information reasonably required for specified purposes should be processed.

Depending on the processing activity and applicable requirements, personal information may be processed based on an appropriate legal basis, which may include: your consent where consent is required; processing necessary to perform or enter into a transaction or agreement; compliance with applicable legal obligations; or other lawful bases permitted under applicable Saudi law. Where processing depends on consent, customers may have the right to withdraw that consent, subject to applicable legal requirements and any other lawful basis that may permit continued processing.

When a customer places an order, we may process information necessary to identify the customer, process the order, verify payment, arrange delivery, communicate order status, and maintain required transaction records. We aim to collect only information reasonably necessary for the transaction and applicable operational or legal requirements.

Saudi e-commerce law also restricts unauthorized use or disclosure of consumer personal data and requires service providers to take measures to protect personal data and electronic communications under their control.

Payments may be handled through payment methods available at the website’s checkout (currently including Cash on Delivery). Where payment details are entered directly into a third-party payment provider’s secure system, that provider processes those payment credentials according to its own applicable terms and privacy practices.

Techno Security may receive transaction-related information such as payment confirmation, payment status, transaction/reference number, amount, and payment method category. We do not store complete card details.

Installment services such as Tabby and Tamara are not currently enabled on this website. If such services are enabled in the future, this Privacy Policy will be updated accordingly, and eligibility, approval decisions, and installment management will be handled independently by the respective provider under its own privacy practices.

Where delivery is required, necessary customer information may be provided to an authorized delivery/logistics provider for purposes such as delivering the order, contacting the recipient, confirming delivery location, providing delivery updates, and resolving delivery issues. Only information reasonably necessary for these purposes should be shared.

We do not sell customer personal information.

Personal information may be disclosed where necessary and legally permitted to parties such as:

• Payment processors
• Delivery/logistics providers
• Website hosting/infrastructure providers
• Technology/service providers
• Professional advisers where necessary
• Government, regulatory, judicial, or law-enforcement authorities where legally required

Service providers should receive only information reasonably necessary to perform their applicable function. Personal data disclosure is handled according to applicable legal requirements and SDAIA guidance concerning permitted disclosure and restrictions on disclosure.

Our website may use cookies or similar technologies where applicable. Cookies may help keep shopping-cart sessions working, maintain login sessions, remember preferences, improve website functionality, and maintain website security.

Cookies currently used are limited to essential and preference cookies required for website functionality such as authentication, shopping cart, session management, and saved website preferences. We do not currently operate third-party analytics or marketing trackers on this website.

Where applicable, visitors may manage non-essential cookie preferences through browser settings. Disabling certain essential cookies may affect website functions such as login, cart, checkout, or saved preferences.

Techno Security takes reasonable organizational, administrative, and technical measures designed to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, destruction, and other unauthorized processing.

Security measures should be appropriate to the nature of the information and associated risks. However, no internet-based system can guarantee absolute security.

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, or for any period required by applicable legal, regulatory, accounting, tax, dispute-resolution, or other legitimate requirements.

Once information is no longer required, it should be securely deleted, destroyed, or anonymized as appropriate and in accordance with applicable requirements.

In line with Saudi PDPL guidance, data is generally retained only as long as needed for its specified purpose or as required by applicable laws and regulations.

Subject to applicable Saudi law and relevant exceptions, individuals may have rights concerning their personal information, including rights to:

• Be Informed — receive information regarding how and why their personal data is collected and processed.
• Access Personal Data — request access to personal data held about them.
• Obtain a Copy — request their available personal data in a readable and clear format where applicable.
• Correct or Update Data — request correction, completion, or updating of inaccurate or incomplete personal information.
• Request Destruction — request destruction of personal information where applicable and where continued retention is not legally required.
• Withdraw Consent — where processing relies on consent, withdraw that consent subject to applicable requirements.

These rights are reflected in Saudi PDPL materials published by SDAIA.

Customers wishing to exercise an applicable privacy right should contact us through our existing Contact Us page or the privacy/contact email available on this website. We may reasonably request information necessary to verify the identity of the person making the request before providing, correcting, or deleting personal information. We will handle valid requests according to applicable legal requirements.

Where customers have appropriately subscribed or where otherwise legally permitted, we may send communications regarding products, offers, or services. Customers are provided with an appropriate way to unsubscribe or withdraw marketing consent where required. Withdrawing marketing consent does not prevent necessary transactional communications relating to an active order or requested service.

Where customers choose to contact Techno Security through WhatsApp or another third-party communication service, information transmitted through that service may also be processed by the relevant third-party platform according to its own terms and privacy practices. Customers should avoid sending unnecessary sensitive personal information through public or third-party communication channels.

The website may contain links to manufacturers, payment providers, social networks, or other third-party websites. Techno Security does not control the privacy practices of independent third-party websites. Visitors should review the applicable privacy policy of the third-party service when leaving our website.

Some technology or service providers may operate infrastructure outside the Kingdom of Saudi Arabia. Where personal information is transferred, disclosed, or processed outside the Kingdom, such processing is handled in accordance with applicable Saudi requirements governing international transfers of personal data.

We do not intentionally seek to collect unnecessary personal information from children through the website, which is intended for customers capable of entering into applicable transactions. If personal information relating to a minor requires processing, it is handled according to applicable legal requirements.

If a personal-data security incident occurs, Techno Security will take appropriate steps to investigate, contain, mitigate, and address the incident. Where notification to affected individuals or competent authorities is required under applicable law, such notification will be handled according to applicable requirements.

We may update this Privacy Policy when necessary to reflect changes in website functionality, business operations, services, data-processing activities, technology providers, or applicable laws and regulatory requirements.

The latest version is always published on this page, and the Last Updated date is updated whenever material changes are published.